Shipping policy
Dispatch
We aim to get all orders shipped within 24 hours (or 48 hours if orders are placed over the weekend or public holidays).
If you’re not happy with your purchase, we offer a 30 day refund or exchange policy. More information here.
International Delivery
Deliveries ex New Zealand to your region may be subject to local fees or taxes. These will be calculated by your local customs office, subject to the policies in your country.
The recipient is responsible for these additional charges, if there are any. Normally they are charged to the recipient through the courier service.
In most cases, payment is required before the goods are delivered. Should payment or delivery need to be refused, then storage or return shipping costs may be incurred automatically. These, if any, will be charged to the recipient.
Please get in touch with your local customs office for information that is accurate in your region.